Tuesday, July 29, 2008

Can I just say...

I am so frustrated with Wasatch Homes right now! We've had Ram builders come and give us a quote to repair the stucco on our house. They basically said that the builders did the stucco incorrectly and that is why it is cracking and breaking off. He also said that a lot of the houses in the neighborhood he noticed many problems with how the stucco was done. We've emailed the builder with the quote from Ram builders ($3K to fix it) and they will not answer us! Nick is going to call the guy again tomorrow and talk to him about how our house is only 5 yrs old and the condition was in no way caused by something we did, or did not do. We've also told him if he'd like to foot the bill for a stucco inspector to come out and do an inspection to "certify" that things were not done correctly or per code, we'd be happy to do that...but nothing. I don't think he understands that this isn't something we'll just let go of. There have been too many things they have not finished with this house or done incorrectly (not to mention not finishing many things from the walk through!). I mean is this something that you'd expect a newer home to have happening? When I first bought the house the roof starting leaking during some rainstorms and it took me going over to the model house almost every week and faxing in complaints for them to come out and look at the problem. When they did end up coming they just put a tarp over the skylight where the leak was for weeks. The skylight has still not been completely fixed from them sealing it off.
If anyone has any advise or has dealt with this before, we'd really appreciate your input!

3 comments:

Natalie J said...

Next time you talk to them, tell them if the problem is not fixed in 30 days, you will be reporting them to the Better Business Bureau. Then follow through. Get anything in writing, too. Let them know that Word-of-Mouth advertising works both ways, meaning it can destroy them as well. Good luck!

Nick, Sonja, Andrew, Madelyn, and Luke said...

We'll definitely try that. Thanks!

Lianna Black said...

Sorry to hear of the troubles :( I think Natalie is right, you should get the BBB involved and any other consumer agency you can find. Make sure to document every single thing. You can also trying getting Gephart..LOL could'nt hurt! :)